Water Administration
1212 5th Street, 3rd Floor
Santa Monica, CA 90401

See Water Resources Contacts 
for contact information.

Go Santa Monica

How to Reduce Your Water Bill


APPLY FOR A NEW SEWER "DISCHARGE FACTOR"
Your sewer bill has two parts: a fixed bi-monthly service charge, and a flow charge based on the amount of water used times a "discharge factor". The discharge factor is the estimated amount of water discharged to the sewer system. For example, single family homes have a discharge factor of 51%, which means that approximately 51% of the water is used indoors. This is an average for our customers, but your water use may differ from this. Please call us at (310) 458-8224 for information on how this may reduce your bill.

APPLY FOR THE LOW-INCOME ASSISTANCE PROGRAM

The City of Santa Monica offers low-income rates for water and sewer for qualifying families. For your convenience, you may apply for low-income rates by completing the Application for Low-Income Allowance and submitting it with supporting documentation by any of the following means:

     1.   Email to Billing.Collections@smgov.net

     2.   Fax to the Billing & Collections Office at (310)656-9175

     3.   Mail or Walk-in to:    

            City of Santa Monica
            Billing & Collections Office
            1717 4th Street, Suite 150
            Santa Monica, CA 90401                

Should you have any questions regarding the application, call the Billing & Collections Office at (310)458-8224 and a representative will be happy to assist you.

MONITOR BILL
Monitor your water bill for unexplained changes in consumption.

City of Santa Monica © 2017

1685 Main St., Santa Monica, CA 90401 · (310) 458-8411 · TTY (310) 917-6626