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Public Works Home
2600 Ocean Park Blvd.
Santa Monica, CA 
Phone: (310) 458-8974
Email: public.landscape@smgov.net

Office hours: 
Mon - Thurs, 7:30 a.m. - 5:30 p.m.
Alternate Fridays, 8 a.m. - 5 p.m.    
(See the schedule here)


Go Santa Monica

Frequently Asked Questions

I am having issues with berries on the sidewalk. What can I do?

Santa Monica Municipal Code 5.08.070 states that "No person shall fail, refuse, or neglect to keep the sidewalk in front of the person's house, place of business, or premises in a clean and wholesome condition." If the sidewalk in question is in front of someone else's property, please call Code Enforcement at 310-458-4984 to report the issue.

To request a pressure washing service, please contact the Resource Recovery and Recycling (RRR) Division at 310-458-2223.

Can you tell me more about splash pads?

The City of Santa Monica currently operates splash pads at three locations: Virginia Avenue Park, Tongva Park, and the Annenberg Beach House. All splash pads are in operations from the first weekend in May to the end of October.

At Virginia Avenue Park, the splash pad operates from 10:30 am to 6:00 pm. Please be advised that the splash pad is treated (like a swimming pool) and may turn off during standard operating hours. Its chemical detector is sensitive, and any imbalance will cause it to temporarily stop running while its internal operating system restores the balance. Water balloons are not permitted at the splash pad.

At Tongva Park, the splash pad operates from 10:30 am to 6:00 pm. The splash pad runs continuously during its operational hours. There are buttons on the ground of the splash pad area that can be pushed to activate the pad.

At Annenberg Beach House, the splash pad operates from 10:00 am to 6:00 pm.The splash pad runs continuously during its operational hours.

To report issues regarding splash pads, please call 310-458-8974.

Who do I contact about a broken sprinkler head in a park or open space?

Please open a government outreach request at www.smgov.net/GO or call Public Landscape Division at 310-458-8974. If the broken sprinkler is along the 10 freeway or its on/off ramps, the matter will be forwarded to CalTrans.

There are bees in a park or public tree. What should I do?

Please open a government outreach request at www.smgov.net/GO or call Public Landscape Division at 310-458-8974. We will reach out to a vendor who will carry out a live removal of the bees whenever possible. (Please note: If the bees are in a swarm, they might move on quickly).

How often are the ponds at Douglas Park cleaned?

The ponds are maintained twice a week, which includes skimming the pond surface of debris and testing the water quality. In addition, the ponds are also closed annually for a deep cleaning, which includes replacing the water and scrubbing the bottom to remove all organic material.

How did the turtles end up in the Douglas Park ponds? Can I feed them? What happens to the wildlife when the ponds are being cleaned?

Although unauthorized, turtles (and other wildlife) have been released into the ponds by park guests over the years. Please do NOT feed them, as this will cause debris to get caught in the pump. We keep the turtles safe during the annual deep pond cleanings by transferring them between the east, main, and west ponds.

Is the City responsible for maintaining trees in my yard?

No, the City is only responsible for trees on public land such as parks, medians, and parkways (the strip of land between the street and the sidewalk). You must call a private company for trees in your yard.

Who do I contact about a maintenance issue in a park bathroom?

Please open a government outreach request at www.smgov.net/GO or call 310-458-2277 to report an issue with a park bathroom.

A park drinking fountain, bench, or playground equipment is broken. Who do I call?

Please open a government outreach request at www.smgov.net/GO or call 310-458-8974 to report the issue.

There is a sign about pesticide use. Where can I find more information?

Learn about Santa Monica's integrated pest management program and how it minimizes pesticide exposure. Please access this link to find a list of products approved by the City. For more questions regarding the list, please contact the Office of Sustainability and the Environment at 310-458-2213 or environment@smgov.net.

City of Santa Monica © 2020

200 Santa Monica Pier, Suite J, Santa Monica, CA 90401