Scooter and Bike Share Services

Shared mobility devices are a new transportation option where devices like bikes, electric bikes, and electric scooters are shared among users. They are typically enabled by technology or a mobile app, and emerging services are frequently run by private companies. Providing more low-emission mobility options can create a more diverse, convenient, and accessible transportation network that would reduce emissions and congestion, and improve the quality of life in the city. However, like with all new technologies, shared mobility devices can also pose significant challenges with regard to appropriately managing the public-right-of-way (PROW), encouraging public safety, and adapting old regulations to new business types.

To expand the diversity of transportation options in Santa Monica, and address the challenges introduced by new technologies, the Santa Monica City Council approved a 16-month Shared Mobility Pilot Program at its June 12, 2018 meeting. The pilot began on September 17, 2018, allowing four private companies (Bird, Jump, Lime, and Lyft) to provide shared mobility services in the public-right-of-way. The program will enable the City to:   

• Develop a new area of policy, regulation, and enforcement through firsthand experience
• Move quickly to adapt to a rapidly changing industry, but leave room to learn and adjust as appropriate
• Test new device and service providers in a growing industry
• Explore partnership models with private companies
• Explore possibilities for data capture, structures, and utilization
• Allow the City time to experiment with different management tools like “Geo-fencing” and creation of shared mobility device drop zones

 Shared Mobility FAQ

How do I sign-up to use Shared Mobility devices?

Currently the City’s Breeze Bike Share and Metro Bike Share are offered in the City of Santa Monica. To get rolling visit Breezebikeshare.com or Metro.bikeshare.net. The City selected Bird, Jump, Lime and Lyft to participate in the Shared Mobility Pilot Program. To sign up to use those systems visit their websites or mobile application on your smart phone. 

How do I get a Shared Mobility device?

Information about where shared mobility devices are available and how to find them is available on each system’s mobile app and/or website. Information about how to check out and return devices is typically provided on the devices, or on the app and/or website as well. Visit those resources for instructions particular to each system. Breeze bike share information is available also on the Transit and CityMapper apps.

What are the rules for riding shared mobility devices?

Where to park shared mobility devices?

The best place to park shared mobility devices is in the “furniture zone” or the section of the sidewalk between the curb and the pedestrian through zone where street furniture, lighting, benches, utility poles, tree pits, and bicycle racks live. Never leave a device blocking sidewalks, curb ramps, ADA access, doorways, and the congested areas like the beach bike path.

Furniture Zone. Source: NACTO

What if a shared mobility device is causing an obstruction or a hazard?

If a device is causing an obstruction or hazard, or parked on your property do one of the following:

Call the Company: Call or email the company directly to ask them to come remove the device. The company’s contact information should be prominently displayed on the device and are listed below.

• Bird: (866)205-2442
• Jump: (877)781-4009
• Lime: (888)546-3345
• Lyft: (877)452-6699

Have the Device Removed: Devices that are left in the public right of way (e.g. sidewalk, crosswalk, street, curb) in a manner that presents an immediate hazard are subject to impound (an example of an immediate hazard is a device blocking a disability ramp). If a device is impounded a fee of $60 per device will be assessed to the operator to retrieve the device. If you would like to report a device, contact the City’s Public works department at: Public Works Inspection, Sr. PW Inspector Ramon Gutierrez (424)744-0825

What should I do if I was involved in a collision or altercation and I want to file a report?

If you are involved in a collision or altercation contact the Santa Monica Police Department: 310-458-8491. If it is an emergency call 9-1-1.

How do I report a broken device?

If you encounter a broken device, contact the company directly to request removal of the device. The company’s contact information should be prominently be displayed on the device. If the broken device is causing an obstruction or hazard contact the City’s Public works department at: Public Works Inspection, Sr. PW Inspector Ramon Gutierrez (424)744-0825

If you have any questions about the Shared Mobility rules or pilot program contact the Mobility Division in the Department of Planning and Community Development at: kyle.kozar@smgov.net and (310)458-8341.

Selection Process

Chapter 3.21 of the Santa Monica Municipal Code establishes a selection process with objective criteria that requires vetting of the proposed Shared Mobility Service providers to operate within Santa Monica. This process requires applicants to provide information regarding the businesses’ financial statements, bank records, management experience, business plan, and criminal background.

Below is the proposed timeline for the RFA process:

Selection Outcome

The Director of Planning and Community Development has conducted his de novo review of the applications, public comment, selection committee recommendations and all materials, and made a final selection determination. The Director’s selection shall constitute the final decision of the City and shall not be subject to further administrative review.

Shared Mobility Final Administrative Decision Memo

Shared Mobility Pilot One Sheet

Shared Mobility Pilot FAQ

Shared Mobility Pilot Press Release

Shared Mobility Pilot Program – Applying

The Request for Application (RFA) process to be considered for participation in the Shared Mobility Pilot Program opened July 10, 2018.  The primary objective of the selection process is to identify shared mobility partners to operate in Santa Monica, meet high standards of service and community response, and to provide for an orderly process. If you are interested in being considered for one of the four shared mobility permits that will be issued in Santa Monica, please visit the below PlanetBids website to download the Request for Application Packet and Shared Mobility Operator Administrative Regulations.

PlanetBids: Shared Mobility Request for Application Packet 

Shared Mobility Pilot Administrative Regulations

Shared Mobility Pilot Administrative Regulations: updated August 1, 2018

Shared Mobility Pilot Administrative Regulations: updated September 25, 2018

Recording of Optional Bidder's Conference

 Applicants were provided with an opportunity to submit questions. Questions and answers were be issued to all applicants. As part of the selection process, an applicant conference was held on July 13, 2018.

Selection Committee Recommendation and Public Comment

The selection committee has reviewed the proposals and made a recommendation to the Director of Planning and Community Development, which is posted below. The City will be accepting public comment on the recommendation until August 17, 2018 at 2 pm. The Director will review all materials, comments, and recommendations de novo, and may request additional information from City Staff, any applicant or any other source that would assist in determining the final qualifications and rankings.  The Director will post a final decision on or after August 30. 

Selection Committee Recommendation 

Applicant Proposals (in alphabetical order)

BIRD Scooter

CLOUD Scooter

DROP  Scooter & Bike

GOIN Software

GOTCHA Scooter

HOPR Bike

HOPR Scooter

JUMP Bike

JUMP Scooters

LIME Scooter & Bike

LYFT Bike

LYFT Scooter

RAZOR Bike

RAZOR Scooter

SCOOT Bike

SCOOT Scooter

SKIP Scooter

SPIN Scooter

All selected partners began operations on September 17, 2018. Unselected applicants, and operators with expired Vendor Permits, would be required to cease operations or be subject to enforcement actions consistent with local rules and regulations.