How We Respond to Complaints

  • When a complaint is received a case will be opened and assigned to a Code Enforcement Officer.
  • The assigned Officer investigates each complaint in order of priority to determine if a violation exists. The Division’s highest priorities for investigation are life, health and safety. If evidence exists that a violation occurred, the Code Enforcement Officer will take an enforcement action.
  • If a violation is not properly abated and the violation continues, further enforcement action will be taken.
  • Non-compliant cases will be referred to the City Attorney’s Office for possible criminal or civil proceeding.

Complaint Response Process

 Code Enforcement Process Chart JPG