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Office of Emergency Management

Background & OEM Team

The Office of Emergency Management (OEM) was developed by Rod Gould in July 2011, who was Santa Monica's City Manager at that time.  As City Manager for a number of California municipalities, Mr. Gould brought his experience in several incidents and emergencies over the previous 15 years to the inception of OEM. It is made up of two divisions.

Emergency Services & Preparedness

Emergency Services & Preparedness administers the implementation of extensive disaster planning, training and proactive community-based preparedness programs to ensure that the City of Santa Monica is a disaster resilient community. Emergency Services & Preparedness also oversees the operation of the City's Emergency Operation Center (EOC).  The EOC provides a central command center for all City Departments and external response stakeholders to work collaboratively to manage, plan, prevent, and recover from all planned and unplanned events and emergencies within the City of Santa Monica. 

Public Safety Communications (PSC)

Public Safety Communications is responsible for providing joint communications services to the Police and Fire Departments, including answering 911 and non-emergency telephone calls, dispatching public safety resources, and providing emergency medical dispatch services and 911 education to the public. PSC leadership continually strives to improve recruitment, training, cross-training and retention of the PSC dispatchers.  This will provide for a more experienced and educated work force.

The Team

Lindsay B. Call, Chief Resilience Officer 

Lindsay Call serves as the City of Santa Monica’s Chief Resilience Officer, overseeing the Office of Emergency Management’s two divisions: Emergency Services & Preparedness and Public Safety Communications.

Over the past ten years, Lindsay has served in various emergency management agencies including the Los Angeles County Department of Public Health, U.S. Department of Homeland Security Office of Health Affairs, and Santa Barbara City Fire Department. She most recently worked for Providence Saint John’s Health Center as the Health Center’s Safety Officer, Director of Emergency Management and Public Safety and Community Ombudsperson. Lindsay has created and implemented various emergency management programs for both public and private entities focusing on emerging diseases and bioterrorism threats, chemical and radiological incidents, spontaneous volunteer management, and employee disaster training programs.

In her role as Chief Resilience Officer, Lindsay will be focusing on the concept of “community resilience,” better preparing the local population to recover from events ranging from acute emergency incidents to long-term chronic challenges, such as climate change or economic recessions.  Lindsay will be working to create and implement a multi-disciplinary community resilience framework for the City of Santa Monica, focusing on participatory local-level disaster planning. 

Lindsay holds a Bachelor’s Degree in international studies from American University focusing on international development and a Master’s of Public Health with a specializing in emergency public health from the University of California, Los Angeles.


Steven Torrence, Emergency Services Administrator

Steven Torrence holds the position of Emergency Services Administrator for the Santa Monica Office of Emergency Management (OEM). Steven’s main role with the City is to maintain the readiness of the City’s Emergency Operations Center (EOC) and ensure designated city staff are ready to support the field responders during large-scale incidents or events. For the days where the OEM team is not supporting field operations, Steven and the OEM team are working together to update plans, develop new and innovative policies; and engaging the community to promote resistance and resilience efforts.

Steven started his career with the Rancho Cucamonga Fire District as a Fire Prevention Specialist. During his time with the Fire District, Steven implemented hazard mitigation efforts related to wildland- and urban-interface protection, business continuity planning, and the Community Emergency Response Team (CERT) Program.

Most recently, Steven was the Emergency Services Coordinator for the City of Placentia – Police Department. He was tasked with building a state-of-the-art Emergency Operations Center, developing a city-wide mass notification system, and training all city employees on EOC operations and the principles of the Incident Command System. Upon completion of the Emergency Operations Center, Steven ran multiple EOC activations and exercises in response to pre-planned events and complex events which required coordination from multiple jurisdictions.

In addition to his formal duties with the City of Placentia, Steven was elected by the Orange County emergency managers to serve as the Orange County CERT Mutual Aid Program (CMAP) Chairperson.  As the CMAP Chairperson, Steven coordinated county-wide exercises, facilitated grant funding, and maintained county resources for approximated 30 CERT programs throughout the county.

Steven holds a Master’s Degree in Emergency and Disaster Management from Georgetown University, a Bachelor’s of Science Degree from the University of La Verne, and an Associate’s of Science Degree in Fire Technology. Professionally, Steven completed the National Emergency Management Advanced Academy developed by the Federal Emergency Management Agency (FEMA), and he continues to advance his skills and knowledge related to emergency management principles, daily.

As a Southern California native, Steven enjoys camping and experiencing the great outdoors of sunny California, sporting events, and live music venues.


Shawn Leaver, Public Safety Dispatch Administrator

Shawn Leaver serves as the Public Safety Dispatch Administrator where he plans, directs and manages the day to day operations of Santa Monica’s Public Safety Communications Center.

Shawn has worked for over 20 years in several 9-1-1 centers across California, including for the Gilroy Police Department, the Mountain View Police Department and, most recently, as a Public Safety Dispatch Supervisor for the California Highway Patrol.

As the Public Safety Dispatch Administrator, Shawn advises Department management on matters concerning Police and Fire communications and provides technical expertise for difficult dispatch problems.  He oversees a and monitors a variety of dispatch equipment, ensures all dispatchers meet training requirements set forth by the state, and implements improvements to the communication system.

Shawn holds a Bachelor of Science in information networking technology and telecommunications from Kansas State University.


Lindsey Folsom, Administrative Staff Assistant

Lindsey Folsom came to the Office of Emergency Management in November 2013 after 8 years as a Staff Assistant III for the City of Santa Monica Police Department’s Special Enforcement Division where she continues to be a member of the PD’s Historical Committee. Previous to that time, Lindsey had a 20+ year career in the financial services and technology arena as an account manager with such companies as Lotus Development, Citicorp and the NYSE. 

Lindsey is an outdoor enthusiast and has traveled and hiked in many places around the world and has completed 51 marathons, with her PR being 3:01:05. Lindsey is actively involved in her community and as a board member of her neighborhood association she sought grant funding that brought the first residential solar street light to the City of Los Angeles.  

Lindsey holds a Bachelor’s Degree in History from Columbia University and a Master's Degree in Business Administration, with a focus on International Business and Marketing, from NYU Stern School of Business.


Contact Us

The Office of Emergency Management is located at 333 Olympic Drive, Santa Monica CA 90401.

Phone (310) 458-2263  Fax (310) 449-4414

email us:


City of Santa Monica © 2020

200 Santa Monica Pier, Suite J, Santa Monica, CA 90401