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Office of Emergency Management

Background & OEM Team

The Office of Emergency Management (OEM) was developed by Rod Gould in July 2011, who was Santa Monica's City Manager at that time.  As City Manager for a number of California municipalities, Mr. Gould brought his experience in several incidents and emergencies over the previous 15 years to the inception of OEM. It is made up of two divisions.

Emergency Services & Preparedness

Emergency Services & Preparedness administers the implementation of extensive disaster planning, training and proactive community-based preparedness programs to ensure that the City of Santa Monica is a disaster resilient community. Emergency Services & Preparedness also oversees the operation of the City's Emergency Operation Center (EOC).  The EOC provides a central command center for all City Departments and external response stakeholders to work collaboratively to manage, plan, prevent, and recover from all planned and unplanned events and emergencies within the City of Santa Monica. 

Public Safety Communications (PSC)

Public Safety Communications is responsible for providing joint communications services to the Police and Fire Departments, including answering 911 and non-emergency telephone calls, dispatching public safety resources, and providing emergency medical dispatch services and 911 education to the public. PSC leadership continually strives to improve recruitment, training, cross-training and retention of the PSC dispatchers.  This will provide for a more experienced and educated work force.

The Team

Lindsay B. Call, Chief Resilience Officer 

Lindsay Call serves as the City of Santa Monica’s Chief Resilience Officer, overseeing the Office of Emergency Management’s two divisions: Emergency Services & Preparedness and Public Safety Communications.

Over the past ten years, Lindsay has served in various emergency management agencies including the Los Angeles County Department of Public Health, U.S. Department of Homeland Security Office of Health Affairs, and Santa Barbara City Fire Department. She most recently worked for Providence Saint John’s Health Center as the Health Center’s Safety Officer, Director of Emergency Management and Public Safety and Community Ombudsperson. Lindsay has created and implemented various emergency management programs for both public and private entities focusing on emerging diseases and bioterrorism threats, chemical and radiological incidents, spontaneous volunteer management, and employee disaster training programs.

In her role as Chief Resilience Officer, Lindsay will be focusing on the concept of “community resilience,” better preparing the local population to recover from events ranging from acute emergency incidents to long-term chronic challenges, such as climate change or economic recessions.  Lindsay will be working to create and implement a multi-disciplinary community resilience framework for the City of Santa Monica, focusing on participatory local-level disaster planning. 

Lindsay holds a Bachelor’s Degree in international studies from American University focusing on international development and a Master’s of Public Health with a specializing in emergency public health from the University of California, Los Angeles.


Nick Furnari, Emergency Services Administrator

Nick Furnari serves as the Santa Monica’s Emergency Services Administrator where he plans, coordinates, and administers an operationally effective and team-oriented emergency management program for Santa Monica.

Nick started his career in emergency management serving as a police officer for the Washington D.C. Metropolitan Police Department where he patrolled the southeast section of Capitol Hill. He later worked in the emergency preparedness office for the U.S. Senate Sergeant at Arms where he trained U.S. Senators and staff on emergency protocols, facilitated emergency exercises, and assisted in developing the Family Assistance Center Plan. Most recently, Nick served as an emergency preparedness manager for a well containment company in Houston, Texas.

As Emergency Services Administrator, Nick develops, implements, and administers training programs to staff and the public on emergency preparedness, including Emergency Operations Center activations, the City's emergency alert/notifications system; and other programs geared to enhance disaster resiliency. He develops and administers a wide variety of plans and initiatives related to emergency (Multi-agency coordination) services, such as disaster preparedness and response plans as well as the City's Multi-hazard Functional Plan and Local Hazard Mitigation Plan. Nick ensures the City's Emergency Operations Center (EOC) is in a constant state of readiness and all of its systems are operational and up to date. He also prepares, coordinates, administers, and evaluates the activities of the City's Community Emergency Response Team (CERT) Program.

Nick holds a Bachelor of Science in criminal justice and a Master of Science in engineering management with a concentration in crisis, disaster, and risk management from The George Washington University. He has been accredited the Certified Emergency Manger (CEM) designation from the International Association of Emergency Managers. He is a New York native and continues to follow his hometown sports teams.



TBD, Communications Administrator



Lindsey Folsom, Administrative Staff Assistant

Lindsey Folsom came to the Office of Emergency Management in November 2013 after 8 years as a Staff Assistant III for the City of Santa Monica Police Department’s Special Enforcement Division where she continues to be a member of the PD’s Historical Committee. Previous to that time, Lindsey had a 20+ year career in the financial services and technology arena as an account manager with such companies as Lotus Development, Citicorp and the NYSE. 

Lindsey is an outdoor enthusiast and has traveled and hiked in many places around the world and has completed 51 marathons, with her PR being 3:01:05. Lindsey is actively involved in her community and as a board member of her neighborhood association she sought grant funding that brought the first residential solar street light to the City of Los Angeles.  

Lindsey holds a Bachelor’s Degree in History from Columbia University and a Master's Degree in Business Administration, with a focus on International Business and Marketing, from NYU Stern School of Business.


Contact Us

The Office of Emergency Management is located at 333 Olympic Drive, Santa Monica CA 90401.

Phone (310) 458-2263  Fax (310) 449-4414

email us:


City of Santa Monica © 2019

1685 Main St., Santa Monica, CA 90401