Search Backing cit006 CSM web header125px 2
City Council Home

Frequently asked questions about City Wi-Fi

How fast is the City Wi-FiSM connection?
The maximum speed is currently 8 Mbps download and 3 Mbps upload per device.  Speeds are likely to increase as installed hardware is refreshed.

Is there a limit to the number of people who can access at one time?
It depends upon the location.  Typically, performance will degrade after 12 to 15 users start sharing a single access point.

Where does City Wi-FiSM extend?
See the map of City Wi-FiSM access points by clicking here.

What are the hours City Wi-FiSM is available?
Location   Hours
Public Libraries   7:30 a.m. - 10:30 p.m.
Palisades Park   7:00 a.m. - Midnight
All other parks      7:00 a.m. - 11:00 p.m.
All other locations   24 hours per day, 7 days per week

Is a City Wi-FiSM connection secure?
As with any Internet communication, there’s a risk hackers may try to intercept emails, files or data. If security is an important concern, it is recommended Wi-Fi be used only for basic Internet surfing and to avoid sending confidential or sensitive information. A firewall is always recommended when on any publicly shared network.

Why can’t I check my email?
Only Port 80 is available so only web-based email access (webmail) is available at City Wi-FiSM access points. You must go to your email provider’s website to check your email. (No VPNs or POP3)

My wireless says I'm connected to City Wi-FiSM, but why does it say there's no Internet?
You must first open a browser and accept the terms of use before browsing the Internet.

How do I connect with a Mac?

  1. Pull down the AirPort menu at the upper right of your screen.
  2. Choose City Wi-FiSM from the menu.
City of Santa Monica © 2018

1685 Main St., Santa Monica, CA 90401 · (310) 458-8411 · TTY (310) 917-6626