Santa Monica City Managers Office

Text Size:

City of Santa Monica

Contact Us

To contact the City Manager, email manager@smgov.net.
Send service requests through Santa Monica Works/GO System.

City of Santa Monica

1685 Main St., Rm. 209

Santa Monica, CA 90401

Phone: (310) 458-8301

RECOGNIZE AN ACT OF EXCELLENCE!

City of Santa Monica employees are committed to excellence in customer service, striving always to do the right thing right.

Please tell us about the employee you wish to commend for providing outstanding customer service. This information will be reviewed by the City Manager's Office for special recognition from the City Manager, Department Director, or Division Manager.

Employee's Name:
Please describe what happened that made you want to recognize this employee "Doing the Right Thing Right":

Which of the City of Santa Monica's customer service standards were demonstrated by this employee's action?
(Check all that apply)

We maintain the highest ethical standards.
We are polite, helpful, respectful and understanding at all times.
We solve problems and provide accurate information and timely, responsive service.
We promote a safe and welcoming environment for the public and staff.
We are sensitive to the special needs of our customers.
We value customer feedback and are committed to continuous improvement.
We provide excellent customer service to our colleagues, which in turn benefits our service to the public.
We contribute to a sustainable community that meets the needs of current and future generations.

Your Name:
Email:

200 Santa Monica Pier, Suite J, Santa Monica, CA 90401

Disclaimer | Privacy Policy | Accessibility Policy | Contact Us