Welcome to Santa Monica’s Government Outreach Customer Service Center

Here you can submit comments, complaints and service requests 24 hours a day, seven days a week. Your request will automatically be sent to the right staff member, and you will receive a tracking number and a response within ten days - though most requests are handled in less time.

We often receive comments from residents who are just looking for more information on a particular subject. Before submitting a request, you may want to check out our FAQ section or find your topic in our Category List to see if that resolves the issue. If not, please select “Make a Service Request” to submit your comments immediately to the right staff member.

Thank you for using Santa Monica’s Government on the GO system. We look forward to serving you.