City of Santa Monica - Customer Services Directory

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970 - City Utilities – Canceling Service
972 - City Utilities – Electronic and Other Payments
974 - City Utilities – Termination of Service
976 - City Utility Billing Procedures
978 - Public Utilities – Before You Dig!
980 - Water Backflow Prevention
982 - Water Quality – Information & Complaints
984 - Water, Sewer & Refuse Service Applications
986 - What to Do - Power Outages
988 - What to Do - Sewer Back-ups
989 - Utility Users' Tax - Exemption for Seniors

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Utility Services

976 - City Utility Billing Procedures

The City of Santa Monica's Utilities Division bills for water, sewer and refuse services for residents and businesses of the city. Water meters are read approximately every 60 days and customers are billed approximately two weeks thereafter. Payment is due thirty days after the bill is prepared. Questions regarding bills, application for or cancellation of service, water and sewer rates, and general inquiries may be directed to (310) 458-8224 Monday through Thursday from 7:30 a.m. to 5:30 p.m. and on Fridays from 8 a.m. to 5 p.m. After hours and on weekends you may leave a message and your call will be returned on the next business day.

Questions regarding refuse or recycling services may be directed to (310) 458-2223, or refer to Message 862 for more information.