How We Respond to Complaints

  • When a complaint is received it will be logged and assigned to a Code Enforcement Officer.
  • The assigned Officer investigates each complaint in order of priority to determine if a violation exists. The Division’s highest priorities for investigation and resolution of reported violations are health and safety. If evidence exists that a violation may have occurred, the Compliance Officer may send a notice to the responsible party (usually the property owner or leaseholder).
  • High service demands can routinely cause cases to remain open for some time. These cases usually involve violations that do not constitute a significant impact.
  • If necessary, the Compliance Officer may conduct a site visit to further investigate the reported violation.
  • If the violation is confirmed, a Compliance Order or Administrative Citation will be sent to the responsible parties.
  • If the violation notice is not properly abated and the violation continues further enforcement action will be taken.
  • Non-compliant cases will be referred to the City Attorney’s Office for litigation.

Complaint Response Process

 Code Compliance Process Chart PNG