Customer Service

The employees of the City of Santa Monica are here to serve the community and to help create the best possible environment in which to live, work and play. We are personally committed to conducting all of our interactions with courtesy and dedication to help our customers fulfill their needs.  The following Customer Service Standards help us achieve this commitment to our customers.

City of Santa Monica Customer Service Standards

• We maintain the highest ethical standards.
• We are polite, helpful, respectful and understanding at all times.
• We solve problems and provide accurate information and timely, responsive service
• We promote a safe and welcoming environment for the public and staff.
• We are sensitive to the special needs of our customers
• We value customer feedback and are committed to continuous improvement.
• We provide excellent customer service to our colleagues, which in turn benefits our service to the public
• We contribute to a sustainable community that meets the needs of current and future generations.

And we thank customers for treating city staff with respect and courtesy.

"CATCH" an Employee!

If an employee or team of employees provided you with exceptional service, please let us know! "Caught" employees receive special recognition from their supervisor or the City Manager as appropriate. CLICK HERE to "catch" us doing the right thing right!