Santa Monica City Managers Office

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Tell Us!

We're interested in what you have to say -- whether it's about an issue currently on the City Council agenda, the information you've read on this website, or another topic of community concern.

Send your comments and questions to:
manager@smgov.net

1685 Main St., Rm. 209,
Santa Monica, CA 90401
Phone: (310) 458-8301

Click Here for online customer service forms

CATCH AN ACT OF EXCELLENCE!

City of Santa Monica employees are committed to excellence in customer service, striving always to do the right thing right.

Please tell us about the employee(s) and/or group of employees you wish to commend for providing outstanding customer service. This information will be reviewed by the City Manager's Office for special recognition from the City Manager and/or for possible consideration in the annual performance review of the employee(s):

Employee Caught

Name:
Please describe what happened that made you want to "catch" this employee, or team of employees, "Doing the Right Thing Right":

Which of the City of Santa Monica's customer service standards were demonstrated by this employee's action?
(Check all that apply)

We maintain the highest ethical standards.
We are polite, helpful, respectful and understanding at all times.
We solve problems and provide accurate information and timely, responsive service.
We promote a safe and welcoming environment for the public and staff.
We are sensitive to the special needs of our customers.
We value customer feedback and are committed to continuous improvement.
We provide excellent customer service to our colleagues, which in turn benefits our service to the public.
We contribute to a sustainable community that meets the needs of current and future generations.

Other Comments

(Optional) How can we contact you?

Your Name:
Email:
Phone:
Street Address:
City, State, Zip:

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